Executive Health Administration

Mary Kilgus

Mary Kilgus is a practicing attorney and currently enrolled in USC Price School's MPA program.

Recent Posts

Patient Satisfaction: Surveys and Healthcare Quality Assurance

[fa icon="calendar'] Nov 17, 2016 7:30:00 AM / by Mary Kilgus posted in Quality Assurance

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Press Ganey, a leading consulting firm for hospitals, recently put out a white paper that discusses 10 ways healthcare executives and board members can focus on strategies to improve patient satisfaction.

Press Ganey partners with about 40% of U.S. hospitals to measure and improve patient care. By implementing report cards a healthcare board or executive can spearhead quality performance measures.

This translates to giving patients score cards for their care. Data collected from that may help the management and boards of hospitals compete on value, in addition to taking better care of patients. In conjunction with research on CEOs and other leaders in the organization the report card is intended to improve hospital quality. 

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